Our in-house communication systems are not mature enough to administer the ECC contract be receiving txt messages from the Contractor.
We have not specified unique communication protocols in the Works Information (we seldom know these details at tender stage), rather we address the issue in the Pre-start meeting with the Contractor - telling him the contact details of the Project Manager and the Supervisor.
As a safety measure, the Contractor is provided with both the e-mail address and mobile telephone numbers of the PM and Supervisor - the mobile number provided for emergency issues.
The Contractor is stating that the communication protocol is unclear, and that txt messages are an acceptable mechanism (13.1).
We can issue a notification to clarify the protocol (i.e. e-mail only) (13.2) but the Contractor has stated that this would result him incurring additional costs than were originally envisaged - and has verbally indicated his intention to notify a compensation event. Seemingly, e-mails will require that Contractor’s site agent to return to his office each day, rather than providing a txt message from site. (Incurring additional travel and time costs).
Will the PM have to accommodate this Compensation Event?