Looking for some guidance. Was debating with a colleague about being paid for a CE event that had gone through the process (notified, reminded, no response and eventually deemed to be accepted). My colleague thought that because a CE event that was quoted was ignored, it meant that he was entitled to full payment when the client gave a zero cert against the item.
My stance was that the CE event was deemed to be accepted, but that doesn’t automatically mean we are entitled to payment for it. In this instance, the client queried the CE which we put 100% against and gave a zero cert on the payment app asking for further substantiation. My colleague maintained that it was deemed accepted and the client had to pay, I maintained the stance that he is not entitled to pay as it is separate from the CE process and although it was frustrating for us having to go back and send the same info we have already sent, he was acting within his rights…to which I have further fleshed out the CE’s in question.
Trust this makes sense.
Who is correct?